Peak Roofclean Ltd always endeavours to provide the best service. However, on rare occasions, there may be times where a customer may not be completely satisfied.
To ensure Peak Roofclean Ltd can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards Peak Roofclean Ltd aims to achieve
Please contact us straight away with any concerns either by phone, email or by writing to us. If writing, get proof of posting.
Business Complaint Procedure
Upon receipt of your complaint, Peak Roofclean Ltd aims to respond within 5 days.
Peak Roofclean Ltd will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event that Peak Roofclean Ltd is unable to resolve your complaint, having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us, and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic cleaning, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.
If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution, you will need to contact Which Trusted Traders on 02922 670 040. They can explain if you are eligible to use their Alternative Dispute Resolution.
