Introduction
This document aims to give you a brief overview of our terms and conditions. We reasonably expect both parties, that is you the customer and us as the vendor to adhere to these conditions.
Importance of adhering to terms and conditions for smooth operations.
It is important that we all stick to these terms and conditions in our transaction to ensure that:
1) the work is carried out in a professional and acceptable manner under the guidelines2) That you the customer is not injured or liable for any damage
Roof Cleaning & Renovation Service
Services Offered
Low-pressure jet washing, gutter cleaning, ridge re-pointing, dry verge & dry ridge systems, external cleaning
Booking Process
Book our services using the form on the website, or call us via phone, WhatsApp, SMS or email us by clicking the email links provided on our website or paper flyers.
Pricing and Payment
Payment methods accepted (cash, card, online transfer).
Payment terms and any applicable fees.
Price depends on the size of the property & location, if we have to travel further this may be reflected in our pricing.
Cancellation Policy
You may cancel for Free* up to 20 days before the job start date.
After that, 15% of the quoted price will be charged.
Liability and Warranty
We don’t give any performance guarantees on our work.
We guarantee that we will carry out the work as agreed.
We guarantee that your roof will be free of dirt, moss and other growths on completion.
Any issues can be discussed on an individual basis. We always aim to please
We cannot guarantee what colour the roof will be once it’s completed, roof tiles weather with age. Sometimes roofs can appear uniformed when cleaned & sometimes they can be a bit patchy, based upon the weathering of the tiles due to age.
Customer obligations before and during the cleaning process (e.g., clearing debris from the roof).
We would expect the customer to inform us of any known hazards or issues with the roof as a courtesy.
- We ask customers to close their windows
- Turn off solar panels
- Move cars away from the property
- Inform expected guests and visitors
Health and Safety
- Keep pets indoors.
be aware of falling debris & be careful not to fall over any hoses - Inform expected guests and visitors
Complaints and Disputes
Any complaints, please call Matt directly on 07830615236
Privacy Policy
You can find our Data privacy document here
